What is an Amazon virtual assistant?

An Amazon virtual assistant (or Amazon VA) is a professional who works remotely and performs delegated tasks related to your online Amazon business or assists you with whatever you may need when selling on Amazon.

Many virtual assistants are highly experienced in the Amazon world. As a result, they can provide valuable advice to help you succeed on the platform. In addition, they are well-versed in navigating Amazon Seller Central, feedback management, and undertaking a host of mundane to critical tasks that can make life easier for any business owner.

More importantly, hiring a virtual assistant allows you to access a wealth of knowledge and experience without hiring an in-house team. In addition, virtual assistants can help you save time and money by taking care of the daily minutiae so that you can focus on growing your business.

VAs are also highly flexible and can be easily scaled up or down based on your needs, meaning that you can work with them on an hourly-rates basis before considering whether you want to bring one or more on board as a full-time employee.

Ultimately, an Amazon VA can be pivotal to your business's success. With the right person on your team, you can expect an increase in operational efficiency and profits. So, if you're looking to maximize your Amazon business's potential, hiring an Amazon virtual assistant, either solo or via an Amazon marketing agency, could be an excellent way for you to do so.

What can an Amazon virtual assistant help you with?

Amazon virtual assistants can help you with various tasks related to your online Amazon business. These include customer service, order processing, product research, handling AMS, Amazon advertising, and more.

For example, here are some areas where a virtual assistant can prove helpful:

Product research

Amazon VAs can help you find the right products to sell on Amazon. They have extensive experience in product research and product sourcing and can do a detailed analysis of competitors, market trends, and customer reviews to help you identify products that will be successful on the platform. With their help, you may discover profitable products you would otherwise not have known about - so a VA's fresh perspective may prove highly beneficial in expanding your business. 

Inventory management

An Amazon VA can help you manage your inventory, ensuring that products are ordered promptly, and stock levels are kept up to date. By doing so, your VA is helping you be proactive and prevent you from incurring any penalty fees from Amazon for not keeping the adequate products in stock based on its requirements.

Shipping and fulfillment

Your Amazon VA can also help you manage your shipping and fulfilment processes. That includes anything from helping you develop an advantageous Amazon FBA shipping plan to monitoring the shipment process. A competent VA ensures that orders are shipped out on time, and customers receive their purchases in a prompt manner.

Customer service

VAs can provide customer service support to help you respond quickly and efficiently to customer inquiries. They can monitor incoming messages, deal with product-related customer queries and complaints, handle refunds and returns, and provide general advice on the products or services that your business offers.

Amazon listing optimization

If you want to make the most out of your marketing efforts, you need to have effective Amazon listing optimization strategies in place. An Amazon VA can help you optimize your product listings by ensuring they’re correctly categorized, accurately described, and properly optimized.

They will make sure your product description and product title include relevant keywords, and they will also ensure your product images are relevant, attractive, and enticing. All of these things will help potential customers find your products more easily and ultimately increase sales.

Social media management 

Although Amazon virtual assistant services don't focus on social media marketing, they may be able to help you with tasks like scheduling posts, gathering customer feedback from social channels, and other repetitive tasks. 

Amazon PPC management 

Some Amazon virtual assistants can help you with Amazon PPC-related tasks. For example, they may be able to set up campaigns within given parameters, extract the data you need to asses campaign efficiency, and help you with the more routine tasks associated with Amazon advertising. 

Best places to hire an Amazon virtual assistant or consultant

Every business is different and has different needs, but here are some of the best places you can use to find a good Amazon VA. 

Amazon Service Provider Network

Known by the acronym SPN, the Amazon Service Provider Network  is a great place to start if you want to hire a virtual assistant. SPN offers access to a network of experienced and certified professionals who can provide the skills and expertise your business needs.

Fiverr / Upwork

Fiverr and Upwork are popular online marketplaces for freelance services. Here, you can find a several VAs and consultants with Amazon expertise who can help you with any administrative tasks you may need support with. Be sure to go through each potential candidate's experience and qualifications and check the reviews left by other clients to choose an assistant that will be a great fit for your business.

Mayple

Mayple is the ideal platform for Amazon sellers looking to outsource tasks and hire reliable VAs. We make finding the right person for the job easy by connecting you with pre-vetted qualified professionals who will meet your specific skill- and experience requirements to help streamline your Amazon business operations. Ultimately, if you're looking for a way to increase efficiency, consider using our services - we'll take care of the recruiting while you spend time on more urgent business matters.

How to hire an Amazon assistant in 4 easy steps

The process of hiring a VA for your Amazon online business is quite easy: 

1. Decide on your goals

When hiring a VA, it’s important to determine your goals first in order to find the right person for the job. Decide what tasks you need help with and the skills and experience required to handle them. Even if you're looking for someone to take care of mundane tasks, assessing their skill levels is important to ensure a smooth collaboration. This critical first step will also help streamline the hiring process, too.

2. Create your job posting

Create a job posting that outlines the role and its requirements. Include details such as experience level, expected duties, and any special skills needed. Your posting should also include the expected pay, hours, and contract start and end dates. Be as thorough as possible, but keep your requirements concise to help potential applicants grasp the full scope of the responsibilities associated with the position.

3. Send out a questionnaire

Send out a questionnaire to potential candidates in order to get more information about their suitability for the role. Ask questions related to their experience and capabilities as well as any other questions that may be relevant to your niche or the particular tasks in hand. This will further help you shift through applications and come up with a shortlist of interviewees. 

4. Conduct an interview

Interview each candidate to assess their skills and personality. Ask questions to determine if they are the right fit for your business and work culture. Make the most of your time evaluating each candidate by focusing on their experience regarding the tasks you need the most help with. This way, you'll get a feel of their competence in the job before asking them to take a brief test to evaluate their abilities. 

Furthermore, remember to ask questions regarding critical thinking skills as well. An Amazon VA doesn't need to be a specialist data analyst, but they should be able to learn quickly and eventually help you with the more difficult tasks too (if so you wish, of course.)

5. Send out a test assignment

Finally, send out a test assignment to evaluate how well each candidate can perform at the expected level. Create your assignment based on the tasks and skills you seek in a virtual assistant. Based on your assessment of their performance, you can make your final selection and hire your Amazon VA.

Tips on managing an Amazon VA the right way

Here are some tips to help you successfully collaborate with your Amazon assistant: 

Payments

Establish a payment structure for your Amazon VA before hiring them. Decide upon the rate, timeline and method of payment to ensure that there are no misunderstandings or disputes in the future. With a clear and fair payment system in place, you can ensure that your VA will remain motivated to provide the best services.

Expectations

Set realistic expectations from the beginning and provide clear instructions on what must be accomplished daily. Make sure to communicate any changes in the job requirements as soon as possible. By doing this, you can ensure that your VA always has an updated understanding of the tasks and responsibilities they are expected to fulfill.

Holidays and customs

Respect differences in holidays and customs of Amazon VAs from other countries. Offer additional days off for holidays not observed in your country or adjust working hours accordingly. Being aware and respectful of your Amazon VA's cultural background will help foster a good and trusting working relationship.

Time tracking

Implementing a time tracking system helps you ensure that your VA meets their deadlines and gives you a clear picture of how much time they spend on each of their tasks. This critical measure will help you chart their work performance and ensure they are paid accurately. In addition, by providing adequate and timely compensation, you lay the foundations of a relationship of trust which can help foster a long-time collaboration.

Feedback

Provide feedback on a regular basis to make sure that your VA is doing an excellent job. Positive reinforcement can help them stay motivated and develop their skills. Offer suggestions or advice on how they can improve their performance to ensure the highest quality of work. Regular feedback also helps maintain a good working relationship, encouraging your VA to strive for optimal results.

FAQs

How much does it cost for an Amazon virtual assistant?

Hiring an Amazon virtual assistant is definitely not cheap. Since they have specialized skills, some Amazon VAs have the same rates as marketing and finance assistants charging anywhere between $60-100 per hour. You can, of course, always negotiate rates based on the amount of expected workload and come to a mutually beneficial agreement with your VA of choice.

How do I find a virtual assistant on Amazon?

Businesses looking for an Amazon virtual assistant can turn to online marketplaces like Upwork, Freelancer, Fiverr, and People Per Hour. These sites help companies locate suitable personnel with the right skillset to complete their desired task. Posting a job description allows freelancers to bid on the project with their best offers.

Does Amazon hire virtual assistants?

Yes, Amazon does hire virtual assistants. The company employs Customer Service & Tech Support VAs who field customer queries via phone, email, or chat. These VAs work on a part-time or full-time basis. Amazon also offers a range of freelance and contract positions for experienced VAs who can provide valuable services to the company.

What are the skills to look for when hiring an Amazon virtual assistant?

When hiring an Amazon virtual assistant, you should look for someone with strong communication skills and the ability to manage projects effectively. The ideal candidate should also have good time management capabilities, IT skills, excellent attention to detail, decision-making abilities and a love for learning. Additionally, finding someone with experience in managing social media accounts for your business is important.